- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems
- Refer to user guides, technical manuals and other documents to find solutions
- Reproduce technical problems encountered by users
- Offer advice and training to users in response to identified difficulties
- Provide business systems, network and internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers
Job Category: Technician
Job Type: Full Time
Job Location: Edmonton